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+38 (099) 776-77-29 +38 (097) 034-53-93
prokarpaty(at)gmail(dot)com Uzhhorod, 3 Korzo Street

For travellers: booking, payment and preparing for a trip to the Carpathians

For travellers: booking, payment and preparing for a trip to the Carpathians

Everything you need to know before your trip

We have gathered the answers to the questions that matter most: how to book an excursion, how to pay, what to pack and how our bonuses work. If something is missing, a manager is always in touch. You can choose your trip in the catalogue of Transcarpathia excursions.

How to book

Step by step: from choosing an excursion to confirming your seat

Payment

Payment methods, the deposit and settling up on the spot

What to pack

Documents, clothing and the small things that make a trip comfortable

Booking terms

Cancellations, rescheduling and refunds

Gift certificates

Give your loved ones the experience of a Carpathian journey

Loyalty programme

Discounts for returning travellers and large groups

How to book an excursion

Four simple steps and your place on the trip is reserved

1

Choose an excursion

Use the catalogue or the calendar to find an excursion or tour by date, region and theme.

2

Send a request

Fill in the short form or call us - a manager will check the details and seat availability and reply shortly during business hours.

3

Confirm the booking

We reserve your seat once the 50% deposit is paid and send you the programme, the time and the meeting point.

4

Set off on your journey

Arrive at the meeting point on time - from there the Pro Karpaty guide and driver take care of everything.

A guide showing travellers a Carpathian panorama from a wooden viewing platform

How to pay for an excursion or tour

We accept payment in whatever way suits you:

  1. By bank transfer (IBAN) - we provide the details once the booking is confirmed.
  2. In cash at our office: Uzhhorod, 3 Korzo Street.

A 50% deposit is enough to book - it secures your seat. You may also pay 100% straight away. If you paid 50%, the balance is handed in cash to the guide before the excursion begins.

Cancellations, rescheduling and refunds

Plans change - we understand that. Our cancellation terms are transparent and set out in the public offer agreement:

One-day excursions

  • 14 or more days before departure - free cancellation, we refund the full amount paid;
  • 14-7 days before - 10% of the excursion price is retained;
  • 7-2 days before - 25%;
  • less than 48 hours before - 50%.

Multi-day tours

  • 21 or more days before departure - free cancellation, we refund the full amount paid;
  • 21-15 days before - 10% of the tour price is retained, 14-8 days - 15%;
  • 7-2 days before - 25%, less than 48 hours - 50%;
  • the New Year (25.12-15.01) and May (25.04-15.05) periods - 50% regardless of the cancellation date.

If we cancel an excursion (weather, too few participants) we refund 100% of the payment or, if you prefer, offer a new date or an alternative trip.

The full scale and the legal details are in the public offer agreement.

What to pack for a trip to the Carpathians

A guide telling a group of travellers about a castle during a one-day coach excursion

For a coach excursion (1 day)

The minimum kit for a comfortable day on the road:

  • a passport or other proof of identity (a birth certificate for children)
  • money for entrance tickets and lunch
  • a charged phone and a power bank
  • water and a light snack
  • comfortable shoes
  • a light jacket or raincoat - mountain weather changes fast
A hiker with a backpack and trekking poles resting on a mountain slope in the Carpathians

For a hiking trip

In the mountains the right gear decides how comfortable you are:

  • trekking or sports shoes with good ankle support
  • layered clothing: a base layer, a fleece and a wind- and waterproof jacket
  • a hat or cap
  • a 15-25 l backpack
  • at least 1 l of water per person
  • sunscreen
  • any personal medication
  • trekking poles - optional
A resort hotel in the autumn forest of the Transcarpathian mountains - accommodation on a multi-day tour

For a multi-day tour

Everything from the lists above, plus:

  • a change of clothes and shoes
  • toiletries
  • chargers for your devices
  • swimwear for the thermal pools, if needed

We send the exact list for your particular tour in an information letter before departure.

A guide showing a couple the historic centre of Prague during a tour of Europe

For tours to Europe

For travel abroad you will also need:

  • a passport valid for at least 3 months after your return date
  • a travel insurance policy (included in the price or arranged separately)
  • a bank card that works abroad

Useful information

How do I book an excursion in Transcarpathia?
Choose a route in the excursion catalogue, send a request through the site or call us, confirm the booking with a deposit - and on the day simply come to the meeting point. A manager will reply shortly during business hours.
How much does an excursion cost and what is included?
The price covers transport in comfortable vehicles, a guide and the organisation of the route. Entrance tickets to museums and castles and meals are paid separately unless the excursion description says otherwise. Current prices are shown on each excursion page.
Is a deposit required and how do I pay?
Yes - a 50% deposit is enough to book, and it secures your seat; you may also pay 100% straight away. Payment is by bank transfer (IBAN; the manager sends the details once the booking is confirmed) or in cash at our office in Uzhhorod. If you paid 50%, you hand the balance in cash to the guide before the excursion begins. Details are in the “How to pay for an excursion or tour” section.
Can I cancel or reschedule a booking?
Yes. For excursions, cancelling 14 or more days before departure is free; after that part of the price is retained: 14-7 days - 10%, 7-2 days - 25%, less than 48 hours - 50%. For tours, free cancellation applies 21 or more days before departure. The full scale is in the “Cancellations, rescheduling and refunds” section.
What documents should I bring?
For trips within Ukraine - a passport or another proof of identity; for children - a birth certificate. For tours to Europe you need a passport valid for at least 3 months after the trip.
Are the excursions suitable for children?
Yes, most of our programmes are family-friendly. Children and concession categories get a 20% discount off the adult price where the excursion has a child fare. Children under 14 travel only when accompanied by an adult. Active routes carry age recommendations - they are stated in each excursion description.
What happens if the weather is bad?
Most excursions run in any weather. If a route depends on conditions (mountains, rafting), we tell you in advance and offer to reschedule or swap it. If we are the ones who cancel, you get a 100% refund or a new date.
Is insurance provided?
For tours abroad, insurance is included in the price or arranged on request. For active holidays we recommend additional cover - we will help you arrange it.
How are meals organised?
One-day excursions usually include free time for lunch, and we are glad to recommend places we trust. On multi-day tours meals may be included - check the tour description.
Where and when does the group meet?
The meeting point is shown on every excursion page, and the exact time is sent in an information letter 1-2 days before departure together with the guide's contact details. The group usually gathers in the centre of Uzhhorod, and on many routes you can join the coach in Mukachevo (34 Heroiv St.). Please arrive 15 minutes before departure - the programme starts on schedule.
What language are the excursions conducted in?
In Ukrainian. For corporate and private groups we can arrange a guide in another language - please ask your manager when booking.
Can I book a private excursion for my own group?
Yes, we arrange private excursions around your dates, pace and interests. For companies we run corporate retreat programmes, and for school classes - school excursions. Send a request and we will find the right format for your group.
How can I give an excursion as a gift?
Order a gift certificate - either for a particular excursion or for a set amount, so the recipient chooses the route and the date. We agree the value and the validity period when you order. To order, send a request through the site or message a manager.
How does the loyalty programme work?
Groups of 7 or more receive a 10% discount on excursions. Returning travellers get personal discounts on their next trips - a manager will explain the terms. Discounts cannot be combined with promotional prices.

Gift certificates

Give a loved one an experience rather than an object. A certificate for any excursion or tour is the perfect present for anyone who loves to travel.

Order a certificate

Loyalty programme

Returning travellers enjoy discounts on their next trips, and large groups and companies get special terms. Travel with us more often and for less.

See the terms

Popular excursions

All excursions

A traveller's guide: explore Transcarpathia easily and worry-free

We have done everything so that your journey starts before you even set off - with simple, straightforward booking. One-day excursions around Transcarpathia or multi-day tours to the Carpathians: choosing a route, checking the price, reserving a place and receiving the programme takes just a few minutes, online or by phone with a personal manager.

All you need before the trip is your documents, comfortable shoes and a good mood. Everything else - transport, guide, route and timing - is taken care of by the Pro Karpaty team.

We depart from Uzhhorod, and on most routes you can join the coach in Mukachevo. Current dates for every destination are gathered in the excursion schedule - from the castles and thermal resorts of Transcarpathia to one-day excursions to Europe: Budapest, Košice, Eger. And for special occasions we arrange private and VIP programmes to match your dates and pace.

We work with families, groups, schools and companies, so we know how much the details matter: concession fares for children, insurance for active tours, trusted places to eat and a clear schedule without needless rush. For school classes we arrange school trips, and for teams - turnkey corporate retreats.

Pro Karpaty is a licensed tour operator from Uzhhorod (licence №605/2012): for 18 years we have been organising holidays in Transcarpathia, we work with 400+ trusted partners, and our Google rating is 4.9 from more than 600 reviews. Save this traveller's guide and everything will be at hand before you set off.

We travel to the Carpathians all year round: in summer - waterfalls, mountain meadows and open-air thermal pools; in autumn - wineries and food routes; in winter - New Year programmes and snow-covered castles. One-day excursions from Uzhhorod run to schedule every week, so a trip is easy to plan even for a weekend. And if you are unsure what to pack for winter or summer, look through the lists above or ask a manager.

Have a question that is not answered here? Send us a request - we will reply and help you choose the perfect route. And for ideas for your next journeys, look in our blog about Transcarpathia.

Travel with a reliable operator

TOV “Turystychna kompaniia “Pro Karpaty”

EDRPOU code 38267505 · Tour operator licence №605/2012

Uzhhorod, 3 Korzo Street · Full company details are in the public offer agreement

Call us or write in a messenger:

+38 (099) 776-77-29 +38 (097) 034-53-93
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Still have questions?

Get in touch - we will help with the booking and tell you everything about your trip

Менеджер Prokarpaty